Location: Toronto / Markham, ON (Hybrid)
Contract: 6 months (Mat Leave Coverage) |
Our client, a global performance and sportswear brand, is seeking an Account Services Professional to support some of their highest-volume retail accounts. You will manage the order lifecycle, troubleshoot delays, and collaborate closely with sales, supply chain, and other internal teams to ensure accurate and on-time deliveries.
Key Responsibilities:
- Manage daily customer order bank for high-volume accounts.
- Analyze account fill rates and proactively resolve delayed product issues.
- Run SAP & BW reports to monitor current and future fill rates and system release dates.
- Provide allocation and order status reports to account managers and customers.
- Respond promptly to inquiries regarding orders, shipments, products, VAS requirements and pricing.
- Process sales orders (fax, email, phone, electronic) and troubleshoot order issues.
- Maintain account profiles and vendor compliance (packaging, ticketing, direct ship, etc.).
- Work cross-functionally with Supply Chain, IT, Accounting and Production to meet delivery dates.
- Identify gaps and suggest improvements across the order cycle, procedures and reporting.
Qualifications:
- Bachelor’s degree.
- 1+ year of related customer service or account support experience.
- Strong attention to detail and ability to prioritize under multiple deadlines.
- Excellent written and verbal communication; professional and customer-focused.
- Proficient with MS Office (especially Excel basic formulas).
- Experience with SAP is an asset.
- Fluency in English; French is an asset.
- Availability during standard business hours (8:30 a.m. – 5:30 p.m.).
