Customer Service Representative

January 2, 2017
New York, NY, US
Freelance
Administrative

Overview:


Company Overview:


Our client is the most forward thinking and fastest growing media company right now. You can become part of the cornerstone of fashion, beauty, and shopping for a new generation by combining local newsletter editions and a website that serves as a global style hub. They offer the only 360-degree source for shopping, exclusive deals, trends, beauty news, local hot-spots, and at-home sneak-peeks of fashions finest. Their fun and exciting company culture is directly reflective of their success as a company.


 


Position Overview:


In this role you will ensure that the clients’ inquiries and concerns are addressed in a timely manner, and resolved to their satisfaction.


 


Responsibilities:


  • Interacting with client companies, international consumers and company vendors in and outside of the U.S. in a professional and courteous manner

  • Responding to customers’ inquiries quickly and effectively

  • Researching solutions by contact the parties involved including logistics companies, freight forwarders, payment companies and other external and/or internal groups

  • Tracking and documenting the resolution process in proprietary order management and support systems

  • Opening inquiries with various vendors using ticketing system and tracking the tickets to ensure responses

     


 


Key Qualifications:


  • Bachelor’s degree or relevant work experience in Customer Service capacity

  • Experience in e-commerce, online payments, credit card processing and/or logistics and freight forwarding is preferred

  • Must be detail-oriented with analytical and organizational skills

  • Excellent verbal and written communication skills are required

  • Must be skilled in Microsoft Office with an emphasis on Excel, Word and Outlook



Ref#: 246762


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