Account Services Manager (Part-Time, Hybrid)

We are seeking a detail-oriented and highly organized Account Services Manager to support both Sales and Operations teams by managing all aspects of wholesale order processing. This role is responsible for ensuring accurate, timely execution of B2B orders while serving as a key liaison between internal teams and the 3PL/warehouse. The ideal candidate thrives in a fast-paced environment and maintains high standards for accuracy and service.

Key Responsibilities

• Own end-to-end wholesale order management, including manual and EDI order entry in NetSuite

• Manage order routing, invoicing, allocations, and RTV (Return to Vendor) transactions

• Partner daily with the 3PL/warehouse to ensure accurate pick, pack, ship, and on-time delivery

• Consolidate order status data and prepare weekly and monthly reports for Sales and Operations

• Monitor inventory levels and proactively identify stock shortages or fulfillment risks

• Resolve order, pricing, invoicing, and EDI discrepancies to maintain customer satisfaction

• Oversee timely transmission of invoices and account statements via email and EDI

• Provide supporting documentation to wholesale customers (BOLs, PODs, invoice copies)

• Review, negotiate, and resolve customer chargebacks with appropriate documentation

• Process and track gratis, PR, marketing, and sampling requests

• Alert Sales and Finance teams regarding past-due balances or credit holds

Qualifications

• BA/BS degree in Business, Finance, or a related field preferred

• 2–3+ years of experience in wholesale order processing, EDI, and 3PL coordination

• Strong working knowledge of NetSuite (required)

• Intermediate to advanced Excel skills (VLOOKUPs, pivot tables, formulas)

• Experience supporting wholesale customers such as Sephora and/or Ulta is a plus

• Beauty, cosmetics, or CPG industry experience preferred

• Ability to manage multiple priorities with a high level of accuracy and urgency

Role Details

• Part-time: 20–30 hours per week

• Duration: Approximately 20 weeks (maternity leave coverage)

• Hybrid: 2 days onsite in El Segundo, remaining days remote

• Pay: Up to $30/hour (DOE)

This role is ideal for someone who enjoys operational ownership, cross-functional collaboration, and keeping complex order workflows running smoothly.