Customer Service Manager

Customer Service Manager – Full-Time | On-Site (Huntington Park, CA 90255)
Salary: Up to $70K annually

We are a high-end women’s contemporary fashion brand, specializing in premium denim, knits, and wovens, currently carried in 150 top specialty boutiques nationwide. Known for our exceptional fit, elevated fabrication, and refined details, we are experiencing rapid growth across wholesale, DTC, and marketplace channels—and are expanding our leadership team.

We are seeking a Customer Service Manager with a strong ApparelMagic background and proven customer service leadership experience to oversee our on-site operations in Vernon. This is a full-time, direct hire role, responsible for ensuring a world-class customer experience while building scalable systems to support growth.

What You’ll Do:

• Lead day-to-day operations of the on-site customer service department

• Deliver exceptional customer experience, ensuring timely resolution of inquiries and escalations

• Analyze customer feedback and performance metrics to drive continuous improvement

• Develop, implement, and maintain customer service policies, procedures, and best practices

• Hire, train, coach, and manage a high-performing team

• Partner cross-functionally with operations, accounting, sales, and logistics

• Maintain high standards of professionalism, responsiveness, and accuracy

What We’re Looking For:

• Proven experience in Customer Service Management or customer support leadership

• Strong analytical and problem-solving skills

• Excellent written and verbal communication

• Demonstrated ability to lead and motivate a team

• Ability to thrive in a fast-paced, on-site environment

• Prior experience with ApparelMagic strongly preferred

• Bachelor’s degree in Business, Communications, or related field preferred

Systems & Tools Experience (Preferred):

• ApparelMagic

• Shopify

• Gorgias

• Amazon Seller Central

• NU Order

• GS1

• EDI

Why Join Us:

• Leadership role within a fast-growing premium fashion brand

• Opportunity to build and scale a department with real impact

• Collaborative, entrepreneurial work environment

• Competitive compensation based on experience