Position
A luxury retail Maison founded in 1920, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments, is seeking a Women’s Department Manager. The brand is recognized for exceptional craftsmanship and the use of the world’s finest raw materials, and is an iconic Maison within a leading global luxury group, upholding a strong commitment to unparalleled quality and excellence.
General Purpose of the Position:
The Women’s Department Manager will be responsible for overseeing the success of a designated product category, focusing on optimizing sales performance and enhancing client satisfaction. Leveraging in-depth product knowledge and team management skills, this person will lead the department to achieve and exceed targets. The role also supports the store in daily operations and inventory management. A passion for building client relationships and curating elevated shopping experiences is essential and will contribute to the success of key business initiatives.
Job Responsibilities
Sales and Business Development
- Collaborate with store leadership to implement comprehensive action plans aimed at enhancing sales performance for the department.
- Identify key opportunities for optimizing sales growth and operational efficiencies within the product category.
- Maintain the organization, cleanliness, and visual presentation of the department in alignment with brand standards to create a luxurious atmosphere for clients.
- Develop strong relationships with top clients by managing VIC (Very Important Client) initiatives to reflect an elevated brand image.
- Manage post-sale services to enhance client relationships by ensuring the highest level of luxury service and navigating critical situations with a high level of professionalism.
Team Management
- Partner with the Store Manager to oversee a successful team by delegating tasks, providing comprehensive training within the product category, and developing service standards.
- Lead the department to ensure an efficient approach toward achieving sales goals, fostering a motivated and positive work environment.
- Communicate sales updates and analyses on a regular basis to department team members, fostering strategic planning initiatives for optimizing sales performance.
- Define and oversee both quantitative and qualitative objectives, tracking team achievements through performance analysis, monthly activity checks, and annual evaluations.
Operations
- Provide support in operational procedures including inventory management, daily opening/closing activities, and shift planning.
- Work closely with the Store Manager to ensure adherence to internal procedures, as well as safety and labor regulations.
- Coordinate visual merchandising activities to ensure that products are displayed in accordance with brand standards.
- Manage various department-related inventory activities to ensure that stock levels are aligned with sales potential.
- Act as a role model for company values.
Profile
Skills and Abilities Required
- 5+ years of management and sales experience, preferably in a luxury retail environment.
- Proficient in Microsoft Office, SAP, and other digital tools.
- Excellent leadership, teamwork, and problem-solving skills.
- Strong knowledge of sales, operations, and inventory.
- Passionate about the brand’s universe and the luxury industry.
- Ability to lift and move up to 40 pounds.
Additional Information
What We Offer
The company offers a supportive and rewarding work environment that values employees’ well-being and growth. Benefits include medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401 (k) match, and access to mental health support resources. Employees also enjoy a generous product discount, exclusive discounts within the broader luxury group, and other tailored perks.
