Job description
MUST BE AVAILABLE TO START IN JUNE - WILL BE REQUIRED TO TRAVEL TO ITALY AND EITHER CALIFORNIA OR FLORIDA FOR TRAINING PURPOSES DURING THIS TIME!
STORE IS SLATED TO OPEN IN EARLY SEPTERMBER!
Client Overview:
Our client specializes in luxury goods such as apparel, home décor, accessories, and more.
Position Overview:
The Assistant Store Manager assists the Store Manager in all aspects of store operations, visual merchandising, and customer service. A strong leader with an ability to drive sales through excellent customer service skills, strong visual presentation, and a full understanding of the business. Also playing a key role in recruiting, hiring, training and development of all store staff and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. Assume the responsibilities of the Store Manager in his/her absence. Essential
Duties and Responsibilities:
Sales Generation:
• Meet personal and store sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the fashion industry and market trends
Customer Service:
• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
Operations:
• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions
• Participate in Annual Inventory and Cycle Counts • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
Merchandising/Visual:
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner • Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal
Human Resources:
• Assist in training and development of staff
• Continually evaluate the performance of each associate and provide constant feedback to ensure results
• Support and provide follow-up for all training programs, seminars etc.
• Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times
QUALIFICATION REQUIREMENTS
Educational/Training Requirement:
• Bachelor’s degree in related field preferred Experience
• Minimum 5 years retail experience with 2 years retail management within luxury segment
• Experience working with international brands is a plus Licenses/Certifications: N/A Knowledge, Skills and Abilities:
• Extremely strong communication skills (verbal and written)
• Ability to meaningfully interact with retail stores and HQ points of contact
• Ability to multi-task in a dynamic, ever changing environment
Salary: $70-80k
