Assistant Store Manager

Job title: Assistant Store Manager
Contract type: Full-time
Location: Beverly Hills
Discipline: Retail
Remote: No
Reference: 415877
Contact name: Anne Greenwald
Job Published: January 01, 1970

Job description

The Assistant Store Manager assists the Store Manager in all aspects of store operations, visual merchandising, and customer service.  A strong leader with an ability to drive sales through excellent customer service skills, strong visual presentation, and a full understanding of the business. Also playing a key role in recruiting, hiring, training and development of all store staff and to ensure long-term business growth in accordance with company philosophy and established policies and procedures. Assume the responsibilities of the Store Manager in his/her absence.  


Essential Duties and Responsibilities:
Sales Generation:

  • Meet personal and store sales goals 
  • Assist in the tracking, monitoring, and communication of business results 
  • Ensure an elevated level of sales and service is practiced by all associates; lead by example 
  • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales 
  • Ensure all sales related policies and procedures are maintained 
  • Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff 
  • Maintain a keen interest in the fashion industry and market trends

 Customer Service:

  • Ensure all associates provide the highest level of customer service 
  • Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books 
  • Resolve all client problems and complaints quickly and effectively 
  • Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)  


  • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management 
  • Support and assist in staff training in all areas of appropriate register usage and maintenance 
  • Understand and properly execute all management register functions 
  • Participate in Annual Inventory and Cycle Counts 
  • Understand and execute cash control procedures including: bank deposits, safe funds, petty cash


  • Assist in the implementation and maintenance of all merchandising/ visual directives 
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times 
  • Ensure deliveries are properly processed in a timely manner 
  • Identify and communicate product concerns in a timely manner 
  • Communicate inventory needs to support the business goal

Human Resources:

  • Assist in training and development of staff 
  • Continually evaluate the performance of each associate and provide constant feedback to ensure results 
  • Support and provide follow-up for all training programs, seminars etc. 
  • Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times


Qualifications and Requirements: 

  • Bachelor’s degree in related field preferred 
  • Minimum 5 years retail experience with 2 years retail management within luxury segment
  • Experience working with international brands is a plus
  • Extremely strong communication skills (verbal and written)
  • Ability to meaningfully interact with retail stores and HQ points of contact
  •  Ability to multi-task in a dynamic, ever changing environment

Americans with Disabilities Act (ADA):

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.


Expired job
Expired job

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