Job description
Our client is looking for a Store Manager, that will assist with leading a team in alignment with our client's vision.
Purpose and Values:
o Managing the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people), you are well rounded in all five pillars through training and time in role
o Leading the training and coaching of a high performing team through the lens of our client's and their commitment to best-in-class guest experience
o Championing floor leadership and exceptional guest experience by leading from the floor 80% of your week
o Overseeing the entire employee experience from onboarding through offboarding(hiring, training, developing, performance management, and termination)
o Running a profitable store by enrolling the entire team to achieve sales targets and driving discipline in labor planning and controllable expenses o Owning hours management and scheduling for your team with a deep commitment to the guest and employee experiences
o Building partnerships within your community to discover brand ambassadors and influencers to drive increased brand awareness
o Owning all product/inventory management at your store, including executing product walkthroughs, overseeing visual merchandising and sell-through
o Utilizing company tools to strategically plan your store budget and labor hours, with full accountability for the results
o Leading weekly leadership meetings to inform on brand updates and the the five areas of the business (People, Product, Community, Operation and Finance)
Qualifications:
o You have 3-5 years of leadership and retail management experience
o You have dynamic leadership skills with the ability to recruit, hire, train, lead, motivate, retain and develop future leaders
o You possess an entrepreneurial spirit and continuously evolve to achieve great results
o You have a passion for service and delivering an exceptional experience for guests
o You have proven financial acumen to include: budgeting and forecasting sales, gross margin, expense control and net profit
o You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
o You seek the best (not necessarily the easiest) solutions, with an unwavering commitment to do what is right
o Your passion for leading is paralleled by your passion for getting outside and living it
o Strong written and verbal communication
o Excellent time management and problem-solving ability
o Efficient with Microsoft suite (Word, Excel, Outlook, Excel, etc)
o Ability to lift up to 30 lbs Expectations:
o All employees’ availability must reflect the needs of the business, which may change from time to time.
The Store Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends.
o All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
o You are fully accountable for and oversee the execution of all deliverables on the Store Manager Role and Responsibilities document, and you perform the role responsibilities of the Product Guide, Lead and Assistant Store Manager as needed.
