Communications Consultant - REMOTE

Job title: Communications Consultant - REMOTE
Contract type: Freelance
Location: San Francisco, CA
Discipline: Fashion
Remote: Yes
Reference: 401346
Contact name: Alex Morgan
Job Published: January 01, 1970

Job description

Well known retail client seeks Communications Consultant!

What you would do:

• Develop and operationalize a multi-channel, “always on” Community Management workflow

• Formalize campaign, weekly, & monthly community management reports

• Execute client's tone of voice on multiple social media platforms such as/not limited to Instagram, Facebook, Twitter, Pinterest, and TikTok

• Manage day to day comments and DMs – both owned and paid social

• Foster communities that resonate with client's shoppers and demographic; as well as find new customer communities and brand lovers

• Help shape the narrative for our brand pillars, sustainability, and other social media storytelling potential

• Collaborate with creative, copy teams, client's communication team to proactively prepare for crisis comms situations/engagement opportunities

• Collaborate with customer support and site merch teams to inform customers of product availability and product details

• Create a community management playbook that encompasses tool management, canned responses, best practices, reporting, and other major responsibilities

• Support social media team as needed (ex. Influencer seeding, multi-channel posting, creative brainstorming, etc.)


• Undergraduate degree required

• High attention to detail and reporting

• Resourceful, proactive planning, open to trying new ideas

• High sense of urgency and always on mentality

• Passion and understanding of Retail, Fashion, and Social Media

• Up to speed with past, current, and upcoming news outside and withing industry

Things that help you standout:

• Experience managing a high engagement/following social media account

• Previous experience in customer support or consumer affairs

• Tool experience with the following tools: AirTable, Sprout, Sprinklr, DashHudson, Pixlee, BrandWatch 

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