Customer Analytics Manager

Job title: Customer Analytics Manager
Contract type: Full-time
Location: New York City, NY
Remote: No
Reference: 401088
Contact name: Lizzette Khodak
Job Published: January 01, 1970

Job description

Customer Analytics Manager

Client Overview:

Our client is a multinational beauty company, focused on skin care, hair care, cosmetics and fragrance.

Customer Analytics Manager:  As the Customer Analytics Manager you will help develop a strong understanding of our customer’s journey across brands. You will collaborate with business stakeholders to understand analytical needs and develop reports to produce insights and recommendations that will enable data-driven planning & decision making.

Customer Analytics Manager Responsibilities

· Measure impact of business initiatives including loyalty programs, promotions, marketing campaigns, etc. on the customer base.

· Analyze effectiveness of CRM campaigns and retention programs across online and offline channels for data-led optimization.

· Publish regular insights reports to measure and track KPIs against benchmarks.

· Develop modeling frameworks that analyze behavior trends and campaign performance.  

· Lead analytics presentations to business stakeholders.

· Partner with IT and vendors to manage and maintain data quality and provide recommendations on data architecture.

· Leverage CX data to identify opportunities to improve customer service and customer experience.

Customer Analytics Manager Qualifications

· 5+ years leading customer analytics at a company with a significant omni-channel presence.

· Bachelor’s degree or equivalent work experience in a related field.

· Strong data visualization experience (Tableau, PowerBI, DataStudio, Looker)

· Strong experience with data gathering and analysis (SQL, R, Python)

· Experience working with web analytics data (Google / Adobe Analytics)

Apply for this job