Job description
CUSTOMER EXPERIENCE ASSOCIATE
Our client is looking for a Customer Experience Associate to work directly with customers to ensure that they have a memorable and awesome experience. As part of the Customer Experience team, you will provide support to entire e-commerce customer base. The ideal candidate is someone who loves helping others, enjoys solving problems, and looking to grow their career in fashion or e-commerce.
The role will report directly to Manager of Customer Experience. This position will include an hourly rate plus a monthly bonus based on performance against communicated monthly targets.
Our client offers full benefits including paid time off, health, dental, vision, and 401k. The hours for this position are 11:00-8:00 pm PT plus one weekend per month that you may take as overtime or flex days off.
What you’ll do:
Communicate with over 100 customers per day via email, telephone, text message, and live chat
Become an expert on product and answer any and all customer questions
Assist customers with returns, shopping for fit and style, and shipping questions Identify and share trends in customer inquiries or issues about products
Go above and beyond to deliver a memorable and awesome customer experience
About you:
At least 1 year of experience in a customer-facing role
Passion for helping health care professionals with a positive attitude
Strong listening, problem-solving, and organizational skills
Excellent verbal and written communication skills
Must be able to 11:00 am to 8:00 pm Monday through Friday, one weekend per month, plus occasional holidays