Customer Experience Associate, Williamsburg

Job title: Customer Experience Associate, Williamsburg
Contract type: Full-time
Location: Brooklyn,, NY
Discipline: Retail
Remote: No
Reference: 405188
Contact name: Nicole Biscardi
Job Published: January 01, 1970

Job description

We are looking for a dynamic Studio Customer Experience Associate to deliver world class service to all of our clients while managing appointments, and running the day to day operations of the studio.

We value ownership, fearlessness, creativity and those that value diversity of experience, background and ideas. 

Responsibilities will include:

Deliver the highest level of customer experience in person, digitally and via phone.
Manage appointment booking for the studio, and help customers with any scheduling questions.
Administer all customer follow-up pre and post appointments.
Educate customers about Ephemeral.
Check-in clients in for their appointments, and complete the checking-out process.
Assist with after care , photography, stencil making, or any other studio support as needed.
Assist with maintaining studio cleanliness, supply management, and general administration.
Assist artists with appointment prep including setting-up and breaking down work stations.
Ensure Artist workstations are stocked and ready for every appointment
Studio Opening and Closing responsibilities

Our ideal candidate will have:

1-3 years experience in a customer facing role
Passion for top-notch customer service and a general love of working with other humans.
A mind for analytics and the innate curiosity to explore and understand a growing business.
Ability to pivot and adapt with short notice
Working knowledge and a comfort level with technology.
Ability and desire to work non-traditional hours including evenings, weekends, and holidays.
Startup experience is a plus.

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