Job description
20 hrs/week
Starts: April 1
Duration: 3+ months.
UX Designer / Customer Experience Consultant needed to understand customer journey, research, UX wireframes, prototypes
Main Tasks & Responsibilities
- Excellent written and verbal communications skills with the ability to present compelling solutions, ideas, and strategies
- Able to build strong relationships and trust across teams, disciplines, vendors, and clients
- Experience and interaction design efforts using current best practices
- Research customer behavior and lead customer insights collection through interviews, workshops, surveys, usability testing, A/B testing, rapid contextual inquiries, etc.
- Holistically understand customer pain points and create customer journeys and persona maps
- Facilitate work sessions with internal teams, customers, and users to define key design goals and requirements
- Work with analytics to practice insight-driven optimization and innovative storytelling through data
- Work with technology and development teams to understand feasibility and enablement
Experience Design deliverables (not limited to)
- Industry, category, user, and business discovery/research
- Research documentation
- Experience audits
- Heuristic audits
- Strategic briefs
- Wireframing and prototyping
- Information architecture
- Task and user flows
- Journey maps
- Channel and touchpoint strategies
- Business goal definition
- Hypothesis generation
- KPI definition
- Solution definition and sizing
- Tactical Execution
Qualifications
- 3-5 years of demonstrated experience in creating and implementing experience design and strategy
- Proficient with wireframing tools and programs such as Sketch or Adobe XD
- Continued education and research into experience trends and current design strategies and technologies
- Professional written and interpersonal skills when communicating with internal teams and clients
- Ability to prioritize and self-manage several milestones and projects efficiently
- Experience with media and marketing is a plus
Expired job