Customer Service Associate

Job title: Customer Service Associate
Contract type: Freelance
Location: San Bruno
Discipline: Retail
Remote: Yes
Reference: 411515
Contact name: Michelle Choi
Job Published: January 01, 1970

Job description

Client Overview:

Our client is an iconic E-Commerce retailer offering a wide-array of products spanning from home, entertainment, and clothing. With their high-quality products, diverse selection, and exceptional customer service, it’s never been easier to find everything you need in one convenient location.


Customer Service Specialist Overview:

As the Customer Service Specialist, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.


Customer Service Specialist Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly


Customer Service Specialist Qualifications:

• Proven related experience

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite


Skills needed:

• Basic data entry and search engine capabilities
• Proficient with Microsoft Excel
• Able to follow standard operating procedures
• Able to work remotely
Hours of coverage 8 hours/day Monday-Friday 8AM PST – 4/5PM PST (depending on lunch policies, end shift at 8 hours) but can be located anywhere in the US as working remotely – 40/hour weeks

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