Job description
Client Overview:
Our client is an iconic E-Commerce retailer offering a wide-array of products spanning from home, entertainment, and clothing. With their high-quality products, diverse selection, and exceptional customer service, it’s never been easier to find everything you need in one convenient location.
Customer Service Specialist Overview:
As the Customer Service Specialist, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
Customer Service Specialist Responsibilities:
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
Customer Service Specialist Qualifications:
• Proven related experience
• Strong communication and customer service skills
• Proficient with Microsoft Office Suite
Skills needed:
• Basic data entry and search engine capabilities
• Proficient with Microsoft Excel
• Able to follow standard operating procedures
• Able to work remotely
Hours of coverage 8 hours/day Monday-Friday 8AM PST – 4/5PM PST (depending on lunch policies, end shift at 8 hours) but can be located anywhere in the US as working remotely – 40/hour weeks