Job description
Our client, a premium Denim company is seeking a Customer Service Manager to join their team!
As the Customer Service Manager, you must be motivated, creative, and a forward thinking self-starter to create and manage our customers' experiences by providing exceptional service with a service heart.
*On-Site in Culver City, CA*
Tasks & Responsibilities
- Ensures best customer service by managing a customer care team
- Be able to answer, listen to and respond to a high volume of inbound emails and chat in a composed tone that is both personable, understanding and professional
- Resolve customer complaints by investigating problems, creating solutions, and making recommendations to management
- Motivate and encourage your customer care team through positive communication, education and feedback
- Monitor customer care team correspondences and help them listen and solve customer care issues
- Take escalated calls and be available when a customer care team member appears to need assistance or guidance
- Develop schedules with customer care team members to ensure objectives are covered
- Establish and maintain working knowledge of all company products, services, and promotions by working with internal teams
- Handle credit management and fraud
- Work closely with other departments to identify process gaps of key customer needs or customer issues and concerns
- Experience and understanding in social media platforms such as Facebook, Twitter, and Instagram
- Learn and maintain in-depth working knowledge of company products, systems, and processes
Preferred Education and Experience:
- Service heart and mind is required
- 4+ years of Customer Service preferred
- 2+ years of customer service management experience
- Experience in E-commerce Fashion/Apparel preferred, but not required
- Experience with call management systems
- Must possess a strong understanding of how to use a variety of social media platforms, tools, and technologies
- Demonstrated time management and organizational skills
- Strong communication and interpersonal skills
- Highly organized and ability to adapt to quickly changing priorities
- Be proactive and a self-starter who can work independently with minimal supervision but also able to work effectively within a team environment
Please submit your resume for immediate consideration!
Expired job
