Job description
Customer Service Manager
Day to Day Job Responsibilities:
- Manage, and develop customer service team
- Provide exceptional and proactive customer service for assigned group of wholesale accounts.
- This includes, but is not limited to, the following tasks: - work with sales agencies to receive customer purchase orders on time
- Input sales orders into the ERP, manually or via EDI, and issuing order confirmations to customers - allocate and drop pick tickets to 3 PL distribution center.
- Monitor open order reports to ensure all orders are shipping on time
- Invoice orders after shipment occurs
- Process returns and credit memos
- Analyze vendor compliance manuals, communicate VAS and customer shipping requirements to internal teams and external vendors to ensure shipments are done accurately and no chargebacks are incurred.
- Work and communicate with 3PL to make sure orders are shipped on time and follow all customers shipping requirements
- Assist with Onboarding of new customers including completing new account paperwork and ensuring EDI compliance Complete Target booking documents and send in Demands for Payments in timely manner
- Run monthly KPI reports tracking cancellations, chargebacks, and fill rate
- Process and submit factory invoices for Target First Sale program
- Troubleshoot issues in Full Circle as they emerge
- Coordinate samples for sales team and account photography
- Run available to sell reports for sales and Amazon reps
- Assist in maintaining correct inventory levels and processing transfers and adjustments when necessary
Hybrid Work Schedule / Must be vaccinated to be on-site.
Expired job