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Customer Service Rep - Ontario - ONSITE

Job title: Customer Service Rep - Ontario - ONSITE
Contract type: Freelance
Location: Ontario
Discipline: Retail
Remote: No
Reference: 410374
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Looking for Customer Service Rep to support retailer who has an office/warehouse based in Ontario, CA!

Responsibilities:
• Receive high volume of incoming phone calls, voice-mail messages, and emails and respond to inquiries in a manner which meets high quality, productivity and other performance standards
• Sell, cross-sell, and up-sell merchandise in accordance with company requirements and customer needs
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
• Escalate unresolved complaints in a timely and effective manner, in accordance with escalation guidelines
• Attempt to troubleshoot customers' service problems
• Use online support tools and systems to obtain information and to help resolve issues. Update and track all cases.
• Project professionalism to customers and work cooperatively with team members and management in accordance with code of conduct and other employee policies
• Assist with order fulfillment as needed
• Process mail-orders and returns as needed
• Other duties as assigned
 

Qualifications:

• Proven related experience within Customer Service

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite

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