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Customer Service Representative

Job title: Customer Service Representative
Contract type: Full-time
Location: Irvine, CA
Discipline: Data
Remote: No
Reference: 402252
Contact name: Catherine Aranda
Job Published: January 01, 1970

Job description

Leading Orange County based lifestyle brand is currently looking for a Customer Service Rep to join their team! This role will work ONSITE in Irvine

Responsibilities & Qualifications:

·        Respond to customer inquiries via phone, email and chat

·        Assist customers with a variety of questions including placing orders and order status

·        Provide product information

·        Maintain up-to-date knowledge on products & promotions

·        2+ years Customer Service experience required

·        Superior customer service and listening skills

·        Ability to multi-task

·        Passion for the lifestyle industry

·        Ability to handle difficult customers

·        Ability to express empathy to customers and work in a proactive manor to respond to their needs and concerns

·        Experience with ZenDesk, Full Circle, Shopify or related program preferred

Expired job