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Customer Service Specialist

Job title: Customer Service Specialist
Contract type: Full-time
Location: Costa Mesa
Discipline:
Remote: No
Reference: 411990
Contact name: Avalon Vandruff
Job Published: January 01, 1970

Job description

Our client is an iconic E-Commerce retailer offering a wide-array of products spanning from home, entertainment, and clothing. With their high-quality products, diverse selection, and exceptional customer service, it’s never been easier to find everything you need in one convenient location.

Overview:

As the Customer Service Specialist, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

Qualifications:

• Proven related experience

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite

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