Job description
Our client is a popular fashion brand creating the latest apparel must-haves for every trendsetter. With their contemporary, fashion-forward, and chic designs, you can effortlessly dress in style every day.
Overview:
As the Customer Service Specialist you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
Responsibilities:
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
Qualifications:
• Proven related experience
• Strong communication and customer service skills
• Proficient with Microsoft Office Suite