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Customer Success Executive (Audio)

Job title: Customer Success Executive (Audio)
Contract type: Full-time
Location: New York City, NY
Discipline: Creative
Remote: No
Reference: 405586
Contact name: Lizzette Khodak
Job Published: January 01, 1970

Job description

Our client is a global leader in audio production and branding, working with the largest audio media providers in the world. 

Customer Success Executive Summary:

You will own client relationships from writing briefs to delivery of projects, providing ongoing exceptional customer service. 

Customer Success Executive Responsibilities:

-deliver exceptional customer service through the efficient and accurate turnaround of briefs and requests 
-interpret briefs, participate in creative brainstorms, collate a response and present back to the client
-to talk confidently and knowledgeably about our service and offerings 
-to develop effective working relationships with the rest of the account team and other internal departments to ensure clear and consistent communication 
-to keep internal CRM system up to date 
-to represent the company at industry events 
-to keep up to date with the latest developments in the ad industry and how they apply to our clients

Customer Success Executive Qualifications: 

-a love of audio 
-high level of experience in a customer service role
-confident in leading conversations and presentations

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