Customer Support Specialist

Job title: Customer Support Specialist
Contract type: Freelance
Location: Charlotte
Discipline: Technology
Remote: No
Reference: 414746
Contact name: Laura Yung
Job Published: January 01, 1970

Job description

Customer Service Specialist Overview:

As the Customer Support Specialist, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.


Customer Support Specialist Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly


Customer Support Specialist Qualifications:

• Proven related experience

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite

• Previous experience helping support projects in the customer support department is PLUS

• Vaccination required 

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