Job description
Our client, a world leader in power generation, is looking to bring on a Customer Support Specialist to join their team on a REMOTE freelance basis for a 6+ month contract.Overview:
Customer facing role responsible for the profitability and customer satisfaction for a portion of the Life Care Solutions technical services training portfolio. The Customer Support Specialist (CSS) owns a segment of the customer technical training portfolio focused on Life Care Solutions which include anesthesia & respiratory care, diagnostic cardiology, and maternal infant care technical service training. The CSS is responsible for aligning training entitlements to specific course offerings meeting customer training needs.
Responsibilities:
- Provide customer training demand expectations monthly, quarterly, and as needed.
- Strategically manage scheduled offerings for portfolio segment with consideration for enrollment requirements and revenue targets.
- Assist with training plan coordination for customer including training history, training plan based on experience, training fund utilization plans, department/organization wide bulk training plans, etc.
- Takes initiative and can work cross functionally to create solutions for customers based on their needs.
- Efficiently coordinates training for attendees while developing strong customer relationships
- Serves as the interface between customer and the organization.
- Demonstrates understanding of business acumen and how work contributes to the team.
- Resolves issues using established procedures and consults supervisor or more senior team members for issues outside of defined instructions/parameters.
- Exchanges technical information asks questions and checks for understanding.
- Applies general knowledge of business developed through education or experience. Developing conceptual knowledge of professional discipline.
- Demand planning and projections
- Manage schedule offerings and enrollment
- Training Coordination & Execution
- Customer Training Plans
- Standard Training Plan (New Hire, Current Employee)
- Department Wide Training Plans
- Training Pool Utilization
- Training History
- Administer the fulfillment & manage entitlements close to expiration
- Oversee/view/monitor the portfolio – update to eCommerce platform, part numbers, training pre-requisites/pathways
- Assist/provide details for billing
- B.A. or B.S. degree in Business, or an AA degree in like studies with 2 years’ experience in a customer facing or customer operations focused role, or 4 years’ experience in same.
- Computer skills in a MS Office Suite (MS Teams and Excel specifically)
- Strong understanding of spreadsheets, databases and cloud based content/file management platforms (Box)
- Experience with Salesforce or similar business platform.
Expired job
