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Create and manage the plans for moving projects, initiatives, and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact
Assemble and coordinate the internal, extended and external teams to gain consensus on deliverables from each team and team member in alignment with the overarching project/initiative objectives
Collaboratively adapt existing and develop new project plans, processes and communication standards for the operations teams, extended cross-functional teams and other key stakeholders
Manage the formulation and ongoing tracking of each project, with the ability to manage multiple projects at one time
Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives
Proactively manage changes in project scope, identify potential risks and devise contingency plans
Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones
Develop and deliver progress reports, requirements documentation and presentations .
Skill at prioritizing and balancing multiple strategic projects with business expertise and demonstrated experience of operational skills translated into strategic business impact
Understanding of organizational dynamics, operating experience with large and complex organizations with proven ability to influence stakeholders with functional and global reach
Demonstrated ability to work autonomously, successfully managing remote stakeholder relationships
Excellent listening and persuasion skills along with written and verbal communication
PMP certification or equivalent, with BS or MS in aligned field of study Ideal candidate must have a passion for creating great customer experiences
Experience working in a PMO environment preferred
3+ years project management experience, preferably in fast-paced, high-growth organizations