Job description
What You’ll Do:
- Gain a deep understanding of the customer experience, generate new ideas that grow market share, improve customer experience and drive growth
- Work with the customer service team to identify and manage admin portal improvements and features and oversee the resolution of tech fixes related to internal tools.
- Develop product positioning strategies
- Develop and define product requirements for design and development team
- Scope and prioritize activities based on business and customer impact, including grooming of existing projects in the dev funnel
- Drive product launches, new features, and improvements, working with cross functional teams of engineers, designers, and other product management team members
- Evaluate promotional plans to ensure that they are consistent with product strategy and that the message is effectively conveyed
- Build awareness and understanding of new features and initiatives from the digital product team
- Establish shared vision across teams by building consensus on priorities
- Partner with key stakeholders to launch new products
- Partner with customer operations to develop world class support for customers
- Partner with strategy and analytics to monitor engagement and evaluate product success
- Manage a calendar of projects to make sure things are on track
Your Qualifications:
- Proven work experience in product management or as an associate product manager
- Proven track record of managing all aspects of a successful product from ideation all the way to implementation and later iteration
- Proven ability to develop digital product strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Strong problem solving skills
- Excellent written and verbal communication skills
- MS/BS degree in Computer Science, Engineering, Business, or equivalent preferred
Expired job
