Job description
Our client, a livestream shopping app is looking for a Director of Business Ops and Customer Care to join our US team.
The ideal candidate has 7+ years of experience and has worked in e-commerce or consumer facing mobile app marketplaces. Because you will need to collaborate with colleagues based in Beijing and Tokyo, Chinese (Mandarin) or Japanese language is a requirement.
If you're passionate about the next generation of e-commerce, and working in a fast-paced startup environment, we want to talk to you! This is a rare opportunity to be a key contributor to a small but mighty (and quickly growing) team in a fast-adopting product category that has never been more relevant. Your colleagues have a fun and open/honest work dynamic and a fast-paced / "roll-up-your-sleeves" startup mentality balanced with strategic vision and focus. The brand has VC funding from top investors (Union Square Ventures, Forerunner, TCG, etc) ensuring you will be supported and mentored by the best of the best.
About the role
Managing our supply chain, logistics, vendor relations and inventory strategies to achieve synergy across the operation
• Own and drive strategic, cross-functional initiatives that are critical to company growth and operational efficiency
• Fulfillment and Reverse Logistics: 1P and 3P fulfillment of merchandise Work with the distribution center and Chinese customer service team to manage international order issues
• Manage all stages of the shopper journey and customer service
• Implement CRM systems
About YOU
You have 7+ years of product management experience with expertise in e-commerce, fulfillment, inventory management, reverse logistics, transportation and/or other related supply chain domains.
• You have the ability to translate data into information and strategies into executable action plans
• You're a builder. You are excited about creating new products that deliver significant business impact.
• You thrive in change. You are entrepreneurial in spirit with a passion for disruption. You’re constantly learning. You run experiments to validate assumptions and mitigate risks. You are flexible and able to change direction as you learn.
• You're analytical. You turn data into actionable insights
