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E-Commerce Customer Experience Representative - HYBRID

Job title: E-Commerce Customer Experience Representative - HYBRID
Contract type: Full-time
Location: Los Angeles
Discipline: Retail
Remote: No
Reference: 417283
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Interiors Brand is looking for a Customer Experience Representative to join their team! The Customer Experience Representative will be responsible for providing world class customer support via incoming calls and emails. You’ll have the opportunity to make an impact by representing while assisting customers with order concerns or product questions. Looking for strong team players with exceptional interpersonal skills, keen sense of urgency, and a positive attitude!

RESPONSIBILITIES
• Answer incoming calls, voicemails, and emails in an efficient and timely manner
• Resolve any order issues and product questions by providing accurate answers and solutions
• Address customer inquiries in a positive and empathetic manner
• Work directly with manager and/or other team members to address customer concerns and provide the best solutions
• Process and track customer claims to ensure claims are resolved in a timely manner. Follow up with customers with updates on progress till full resolution is ensured
• Maintain broad knowledge of products and services
• Generate sales by identifying potential leads
• Develop professional relationships with ongoing customers through excellent communication
• Follow company communication procedures, policies, and guidelines

SKILLS & EXPERIENCE
• High school diploma/GED required
• Prior experience in customer service or call-center environment is a plus
• Creative or e-commerce experience preferred
• Proficiency with MS Office, Zendesk, Contivio, and Shopify is a plus
• Excellent verbal and written communication skills
• Strong sense of professionalism and discretion required
• Ability to multitask, prioritize, and manage time efficiently

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