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E-Commerce Customer Service Rep - REMOTE

Job title: E-Commerce Customer Service Rep - REMOTE
Contract type: Freelance
Location: Los Angeles, CA
Discipline: Fashion
Remote: No
Reference: 400260
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Looking for a polished E-Commerce Customer Service Rep to join a Fashion based brand! In this role, you will be responsible for providing exceptional customer service to customers including managing sensitive customer issues, researching optimal solutions, and establishing relationships.

 

Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

 

Qualifications:

• Proven related experience within a customer service/administrative setting

• Strong communication and customer service skills

• Proficient with Zendesk, Shopify or CRM systems a plus!

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Expired job

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