E-Comm Fashion brand, is looking to hire an E-Commerce Customer Service Rep to join their team! As the Customer Service Rep, you will be responsible for providing exceptional customer service to customers via e-mail and live chat. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
*PLEASE NOTE Schedule for this position: Wednesday-Sunday (off Monday-Tuesday) 8:30am-5:30pm PST
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
• Proficient with Microsoft Office Suite
• Experience using Zendesk, Shopify, Netsuite a plus!
• Proven related experience within E-Commerce Customer Service
• Strong written communication and customer service skills