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E-commerce Customer Service Representative

Job title: E-commerce Customer Service Representative
Contract type: Freelance
Location: Los Angeles
Discipline: Fashion
Remote: No
Reference: 412459
Contact name: Alissa Ochoa
Job Published: January 01, 1970

Job description

Our client, a women's contemporary ready-to-wear brand is looking to hire a Ecommerce Customer Service Representative to join their team in downtown Los Angeles. 

This role is on-site, Monday - Friday from 7 AM - 4PM. 
*Please note you must be fully - vaccinated. 
Rate: $20/HR DOE 

This assignment is approx. 4 weeks duration. 
 

Job Overview:

As the Ecommerce Customer Service Rep, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.

 Responsibilities:

• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly

Customer Service Specialist Qualifications:

• Proven related experience 1-2 years in Customer Service 

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite

• Zendesk is a PLUS! 

 

Expired job