E-Commerce Customer Service Specialist - REMOTE

Job title: E-Commerce Customer Service Specialist - REMOTE
Contract type: Freelance
Location: Los Angeles
Discipline: Fashion
Remote: No
Reference: 417251
Contact name: Lexy Hartwell
Job Published: January 01, 1970

Job description

Our client, Women’s Apparel Brand, is looking to hire an E-Commerce Customer Service Specialist to join their team! As the Customer Service Specialist, you will be responsible for providing exceptional customer service to customers via e-mail and phone. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.



• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner

• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance 

• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions

• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams

• Research complex and escalated situations and resolve issues professionally and quickly



• Proven related experience within E-Commerce or Fashion focused brands

• Strong communication and customer service skills

• Proficient with Microsoft Office Suite

• Experience using Zendesk, Shopify, Netsuite a plus!

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