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Experience Design Manager (UX/UI)

Job title: Experience Design Manager (UX/UI)
Contract type: Full-time
Location: Memphis
Discipline: Retail
Remote: No
Reference: 416665
Contact name: Brittany Mitchell
Job Published: January 01, 1970

Job description

Location: Memphis, TN - Generous Relocation Packages Available

Schedule: Hybrid - 3 days in office, 2 WFH

Industry: Automotive

Experience Design (UI/UX) Manager drives best-in-class, user-centered experience and design for cross-platforms, multi-devices by supporting key product team partners managing a small team of designers providing competitive analysis and design research, product architecture, and conceptual mockups, and delivering high-fidelity, production-ready comps.

The Experience Design (UI/UX) Manager will:

  • Aim to pursue knowledge of best practices in the changing landscape of the digital retail space
  • Seek evidence in problem statements and engineer solutions for functional, usable, and accessible products that bring purpose and value to the business and our customers
  • Strategically & tactically drive design innovation and growth at AutoZone by supporting internal initiatives, coaching & mentoring team members, and influencing design through peer reviews and critiques

The Experience Design (UI/UX) Manager will strive to be ever curious about our customer's interaction with our product, to be lean and nimble focused on outcomes and optimal output, always have a team attitude, and be respectful as we fight for our users.

 

Responsibilities:

  • Work collaboratively with leadership, product, research, and tech leads to prioritize the overall design needs in a fast-paced Agile environment
  • Review and participate in user research insights, both qualitative and quantitative, from the research and analytics teams and seek improvements for our customers with project partners
  • Take ownership of projects, design work, and maintain availability to help and support designers to ensure the proper understanding of the design before, during, and after handoff
  • Review competitive analysis and best practices with designers to provide insight into the consumer market, trends, and our customer needs as it applies to specific projects
  • Effectively manage your team's time to ensure deadlines are met on time and within budget
  • Leverage and govern the AutoZone Design System to guide functional and responsive UI components
  • Seek feedback; lead and participate in peer design reviews and critiques to influence the direction of design deliverables for various projects and campaigns
  • Help to define essential user journeys/experiences and functional requirements with a product team from a design perspective
  • Presenting design work back to business stakeholders and advise on experience design best practices
  • Work with digital agencies to support projects & activities to ensure experience design-related deliverables meet our quality standards and adhere to our brand guidelines
  • Mentor and/or manage other designers. Provide guidance, support, and assess performance regularly and develop actions plans that support professional development and career progression as per AutoZone's career development framework

Skills:

  • Established knowledge in User Experience and Interaction Design methodologies with a solid understanding of reusable patterns and Design Systems
  • The ability to evaluate and distill qualitative/quantitative research and analytic data and then present the results in an understandable, concise and clear manner
  • A creative thinker who can also think practically and provide solutions to a variety of business problems
  • Strong ability to self-direct, organize, and manage multiple complex projects within business and technology constraints while meeting or exceeding our customer's needs
  • Strong ability to clearly and concisely present ideas, proposals, strategy, and UI/UX concepts to a large cross-functional audience
  • Ability to work and lead a team within a fast-paced, agile environment while not compromising on the high quality of thinking, approach, and deliverables
  • Ability to manage and resolve project-based and leadership-based challenges in a fair, professional, and effective manner
  • Excellent verbal and written communication and presentation skills
  • A team player who can handle constructive criticism and work collaboratively with others to work towards a common goal
  • A confident storyteller while delivering the optimal user solution
  • A driven, energetic, and passionate individual who is customer-centric and has everything at the heart of the customer

Requirements:

  • Bachelor’s Degree or equivalent experience in Design, Computer Science, Human-Computer Interaction, or a related field
  • 5+ years of experience in the User Experience, User Interface, or Interaction Design profession
  • Experience leading design teams
  • Experience with eCommerce
  • Experience with UI/UX Design with a solid understanding of reusable patterns and Design Systems
  • Strong portfolio, including relevant examples of UI and UX successes
  • Strong understanding and experience with building designs for responsive and mobile environments
  • Experience with Sketch, Figma, Zeplin, and Adobe CC. Optional experience with Validately, UserZoom, and Adobe Analytics
  • Must have experience communicating with product owners, business stakeholders, SEO, Analytics, and Front-End development
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