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Global Account Service Specialist

Job title: Global Account Service Specialist
Contract type: Freelance
Location: Brooklyn
Discipline: Fashion
Remote: No
Reference: 416440
Contact name: Sarah Stanley
Job Published: January 01, 1970

Job description

Global Account Service Specialist

 

Client Overview:

Our client is a leading apparel and accessories retail brand, popular among consumers of all ages. 

 

Global Account Service Overview:

Interact with customers and key interfaces to support the business in order to achieve sales and strategy objectives and ensure professional, needs-based and sales oriented service to support business objectives.

 

Global Account Service Responsibilities:

• Create new customer accounts and process on-going maintenance of records

• Act key contact for customer in all aspects of order process including but not limited to order entry, follow up, exchange, re-order, shipping.

• Ensure accuracy of all variations of purchase orders by reviewing data & Routing guides to avoid costly claims and charge-backs

• Manage to resolution any outstanding issues or questions with orders by collaborating with customer and sales

• Maintain daily contact with warehouse and logistics to provide on –time delivery

• Provide weekly account updates to Sales Manager

• Source and manage inventory for Own-Retail stores

• Prepare inventory reports to maintain proper inventory levels at Own-Retail locations

• Monitor all shipments of goods flowing to and from all Own-Retail locations (e.g. transition)

• Ability and desire to manage multiple ongoing projects

• Demonstrated ability to anticipate and solve problems

• Ability to effectively multi-task, working on simultaneous projects through project execution phases

• Ability to collaborate and communicate professionally with internal and external clients

• Ability to produce effective business correspondence and reports in English

• Proficiency in a second language beneficial

• Proficient in MS Office applications

• Knowledge of EDI process and compliance is a plus

 

Global Account Service Specialist Qualifications:

• Bachelor’s degree (BA) from a four-year college or university preferred; or one to two years related experience and/or training; or the equivalent combination of education and experience.

• Minimum 2 years’ experience in Account service and/or project management

• Experience in Fashion or Garment industry preferred

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