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Help Desk (Fulltime)

Job title: Help Desk (Fulltime)
Contract type: Full-time
Discipline: Technology
Remote: No
Reference: 407371
Contact name: Keighly Clapp
Job Published: January 01, 1970

Job description

Our retail client is looking for a Help Desk candidate to join them fulltime. This is an onsite role starting as soon as possible. 

In this role you will: 

  • Act as the first point of contact when our customer needs help
  •  Answer incoming calls and emails in a friendly and efficient manner
  • Solve a variety of IT concerns focus on our Point-of-sale system and Music support
  • Resolve Tier 1 level tickets and escalate to appropriate teams if needed.
  • Setup new accounts via Microsoft Office 365 platform for new hires
  • Provide Level I support for hardware and software including workstations, laptops, ipads, tablets, and network printers/copiers
  • Manage all MAC (Move, Add, Change) initiatives including the coordination of technology components. Provide post move support to the internal customers
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