Our retail client is looking for a Help Desk candidate to join them fulltime. This is an onsite role starting as soon as possible.
In this role you will:
- Act as the first point of contact when our customer needs help
- Answer incoming calls and emails in a friendly and efficient manner
- Solve a variety of IT concerns focus on our Point-of-sale system and Music support
- Resolve Tier 1 level tickets and escalate to appropriate teams if needed.
- Setup new accounts via Microsoft Office 365 platform for new hires
- Provide Level I support for hardware and software including workstations, laptops, ipads, tablets, and network printers/copiers
- Manage all MAC (Move, Add, Change) initiatives including the coordination of technology components. Provide post move support to the internal customers