Job description
Our client is looking for an HR Assistant to join their team! Their Employee Success Shared Services (People Service and Operations) group is not your typical HR Shared Services team. They meet the needs of their employees head on through collaborative, innovative and social initiatives.
RESPONSIBILITIES
· Act as the first point of contact for Return to the Office questions, Contact Tracing, and other employee need programs.
· Interpret and apply understanding of our policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
· Leverage Concierge knowledge to identify trends and recommend solutions for Leave of Absence -related matters to aide in Tier 0 and Tier 1 resolution
· Consults with RTO team and other People Services and Operations departments, Payroll, ESBPs, legal counsel, as necessary.
· Manage or participate on special projects/programs requiring Benefit department stakeholder input.
· Evangelist of continued adoption of the shared services Tier 1/2 RTO model.
· Maintains a high level of confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations
REQUIREMENTS
· Minimum 1-2 years’ experience in human resources, including shared services experience.
· Bachelor's degree or equivalent experience
. Good to have - bi-lingual: Japanese – English
. Flexible Schedule- Overlap with India time required on few days
· Prior experience with working in a centralized Shared Services or human resource function preferred.
· Ability to build, develop, implement and engage in new service delivery approaches
· Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment.
· Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions,
· Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
· Ability to make decisions guided by policies, practices, procedures and business plan.
· Uses best practices and knowledge of internal or external business issues to improve delivery of services.
· Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables.