Job description
24 Seven is partnering with a large retail client to find a lead specialist to join their Labor Analytics and Planning team.
Details of responsibilities and required experience are listed below:
Maintain Labor System and Processes
• Own Kronos, updating reference material, training guides, tools and support
• Have a full understanding of the labor model
• Responsible for the ongoing maintenance and data integrity of store attributes (annualized sales volume, square footage, etc.) and time standards within Kronos
• Lead implementation and change management for labor-related systems or processes with field
• Proactively identify labor management issues and opportunities using field feedback, ongoing measurement, and analysis; develop solution oriented action plans
• Ensure data flowing between systems (HR, payroll, POS) is accurate and efficient Field Liaison for Workforce Management
• Troubleshoot and escalate technical issues, drive open issues to resolution, and own all necessary store level communication
• Own creation, publishing and troubleshooting of weekly reporting, including trend analysis
• Review field labor testing and related results to influence future steps
• Anticipate questions or concerns from the field and proactively develop solutions Integral member of the Retail Operations Team
• Partner with Retail Operations NSO team to track and report on project labor
• Work closely with freight and logistics team to support and understand the labor required
• Collaborate within the team to forecast and allocate all non-sell hours
• Act as a champion for store labor needs
Qualifications (Knowledge, Skills & Abilities)
• Exceptional problem solving skills, and proven experience with performing quantitative and qualitative analysis
• Strong customer focus; passion for providing a high level of service; anticipates customer needs and continuously searches for ways to increase customer satisfaction and improve processes
• Ability to build cross-functional teams and partnerships
• Ability to work independently and on teams, with little or no direction, engaging resources as required
• Strong business acumen and knowledge of retail workload, tools, and processes
• Proven ability to effectively manage multiple projects and competing priorities
• Excellent verbal and written communication skills with a high attention to detail
• Proficient computer skills including MS office software applications
• Experience in software configuration preferred
• 4 year Bachelor’s degree required
• Experience in managing projects from creation through implementation and to maintenance
• Experience in using Kronos Workforce Management system
• Minimum 3-5 years of retail experience or related background
