We are looking for a motivated, organized, and strong communicator to join our team as a Customer Service Manager. We are an Italian fine jewelry brand with over 350 points of distribution in North America and has a global distribution of over 600+ doors and 5 direct owned shops, across the globe. The Customer Service Manager is based in San Francisco and an integral part of our team. This individual must be passionate about the luxury industry and wants to join a dynamic team.
Provide excellent customer service for set of accounts.
Process and track all orders for set of accounts (includes special orders, stock replenishment and post-trade show orders)
Manage all special-order requests.
Verify and Process all outgoing and incoming shipments.
Provide picture programs and merchandising assortments recommendations in support to our Regional Account Executive(s).
Repair & Administrative
Responsibilities Process all incoming and outgoing repairs.
Provide customer service for all repairs (answering inquiries, providing and confirm quotes).
Manage all communications with Italian Headquarters on repairs.
Support Marketing and Customer Service team for our fastest growing channel.
Respond to customer service inquiries.
Process and Ship all packages to our customers.
Make recommendations for online Merchandising & presentation.
The accomplished individual will possess:
Strong written and verbal communication skills.
Excellent organizational skills.
· Motivated by working with a strong team dedicated to sales and providing all our customers with a “luxury experience”.
· Strong problem-solving skills, especially as they relate to customer service.
3+ years of sales experience required.
Experience in the Fine Jewelry industry preferred.
GIA certificate, preferred.