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Global Sportswear Customer Service Assistant

Job title: Global Sportswear Customer Service Assistant
Contract type: Freelance
Location: Beaverton, Washington, Oregon
Discipline: Retail
Remote: No
Reference: 409235
Contact name: Alexandra Wolfsberger
Job Published: January 01, 1970

Job description

Our global footwear and apparel client is hiring an Global Sportswear Customer Service Assistant on a 12 month contract that is likely to extend and could lead to fulltime opportunities. This position is eligible for benefits and sick time.

In this role you will be responsible for:

- answering in-coming telephone, emails, and chats from Consumers.

- Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available.

- Drive the relationship with the customer through constant communication maintaining a proactive approach.

- Maintain kpi’s for coverage and service.

- Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication.

- Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed.

- Enter orders for fulfillment requests and follow the order process to conclusion.

- Track and maintain orders: analyze and interpret system generated reports.

- Resolve credit issues and allocation holds working through

- Credit and the Planning team.

- Ensure accurate and timely delivery of products to accounts.

- Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.

Skills:

- Strong verbal and written communication skills & multi-tasking required.

- Computer skills: MS Word, Windows, Excel, Power Point Computer skills: MS Word, Windows, Excel, Power Point 

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