Job description
Our client, a Fashion brand, is looking to hire ane Customer Service Rep to join their team! As the Customer Service Rep, you will be responsible for providing exceptional customer service to customers via e-mail and live chat. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers.
Responsibilities:
• Provide assistance and answer questions, comments, or inquiries and communicate in a timely, friendly, and professional manner
• Identify and analyze sensitive issues and potential escalations, share necessary issues with appropriate teams, and ensure all members receive efficient and comprehensive assistance
• Maintain the highest level of professionalism, exhibit empathy, and provide thoughtful and prompt resolutions
• Present highly strategic and cohesive recommendations for customer inquiries and communicate service trends with the product, marketing, and technology teams
• Research complex and escalated situations and resolve issues professionally and quickly
Qualifications:
• Proficient with Microsoft Office Suite
• Experience using Zendesk, Shopify, Netsuite a plus!
• Proven related experience within E-Commerce Customer Service
• Strong written communication and customer service skills