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Project Coordinator

Job title: Project Coordinator
Contract type: Freelance
Location: San Francisco
Discipline: Technology
Remote: Yes
Reference: 417115
Contact name: Laura Yung
Job Published: January 01, 1970

Job description

Overview:

The Global Services Coordinator supports the sales and delivery activities of the rapidly growing Global Services business at Tableau. The Global Services Coordinator is the first point of contact for both internal business partners and external services customers. These individuals ensure that all Tableau educational services administrative tasks are complete and accurate throughout the engagements. They are integral to helping Global Services provide a world-class service experience for our customers.

 

Primary Responsibilities (Essential Functions):

Acts as the first point of contact for the Global Services team– initiating and responding to communications from customers, partners, and Tableau internal teams.

Ensures successful close out of training and certification orders and works with operations and sales to ensure all opportunities are closed in a timely manner

Independently manages internal and external customer issues to resolution or escalate to the appropriate parties when necessary

Processes customer training and consulting engagements in collaboration with our Customer Services, Finance, Sales and Operations teams

Works with our training facility providers, operations and the delivery teams to schedule, maintain, and process classroom registration training courses

Communicates with services partners to ensure that they have what they need to be successful, including but not limited to facility locations, virtual delivery details, materials, and customer information

Assists sales by providing informational content regarding educational offerings to customers and recommending offerings to meet customer needs

Creates and manages clean records, including but not limited to services queue tickets, sales opportunities, recording communications, and records of pending and resolved issues

Reviews contracts and invoicing for services engagements to ensure accuracy and proper delivery

Manages various month-end tie-out processes including but not limited to processing all open education product orders and related issue resolution

 

Additional Responsibilities:

Brings ideas/process improvement for the role and beyond

Cultivates professional networks within Tableau Seeks out and develops new skills within role

Assist other Global Services team members in the execution of tasks as needed

 

Knowledge and Skill Requirements:

Service-Minded:

Dedication to customer service and success

Maintains composure in high-stress situations Detail-oriented

Displays energy, enthusiasm, and creativity

Excellent written and oral communication skills

Proficient knowledge of MS Office Operationally focused

Experience with FinancialForce

Professional Services Automation (PSA) tools is beneficial Purchasing, accounts payable, accounts receivable, operations, and project management experience is beneficial

Ability to be self-directed – take high-level direction and propose next steps

Possess strong organizational skills with the ability to multi-task and prioritize well in a fast-paced and dynamic environment

Global business experience – ability to work with customers, resources, and partners across the globe

 

Results-oriented Education/Experience:

1 or more years of relevant experience Service experience in a business environment

Experience with Professional Services, Training & Customer/Partner relationships preferred

Experience in the software industry and/or working in a sales environment is preferred, including an understanding of numbers and data concepts

Expired job
Expired job

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