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Retail Sales Supervisor

Job title: Retail Sales Supervisor
Contract type: Full-time
Location: New York
Discipline:
Remote: No
Reference: 414123
Contact name: Jassah Gittens
Job Published: January 01, 1970

Job description

Retail Sales Supervisor

Overview

Our Client is looking for a Sales Supervisor to lead one of our Partnership Locations. In this role, you will be responsible for driving sales and leading the brand Experience at the location. You’ll be working closely with your Regional Manager in an effort to provide an exceptional customer experience. You will represent the brand and be the single point of contact for your location. If you’re passionate about helping people be their strongest, have a high bar for customer experience, and love to solve challenging problems, This is the place for you.

What you will do

- Develop a deep knowledge and understanding of The product and brand image
- Possess an entrepreneurial spirit and continuously innovate to achieve desired results
- Lead and support all activities to meet the partnership location’s business goals. Accountable for all aspects of the store (scheduling, operating budget, store maintenance, sales goals, merchandising and stocking)
- Develop exceptional customer relationships and promote a sales culture to build productivity
- Provide a personalized demo experience and work to discover customers’ individual needs to meet their health and wellness goals with the product as the solution
- Facilitate customer relationships through discovery, purchase, product training and in-home installation
- Utilize sales tools to follow-up with in-store leads and drive business, and move customers through the sales process. Accountable for customer lead follow up
- Establish store presence in the community by fostering positive relationships with clients and other retailers
- Assist in implementing grassroots marketing initiatives to grow the brand & influence the market
- Responsible for ensuring the store meets company guidelines in operating, opening and closing procedures
- Where Standard Operating Procedures do not exist, partner with the corporate retail team to develop policies and procedures
- Develop a deep knowledge and understanding of The product, technology and brand image
- Lead product demonstrations, calibrations and workouts with both scheduled and walk-in guests
- Lead conversations to figure out each individual guests specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey
- Deliver on and exceed sales goals
- Maximize sales through exceptional customer relationships and impactful in-store service
- Maintain guest information, preferences and feedback using established Tonal sales systems (Salesforce)
- Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
- Maintains an organized and clean sales floor area with an attention to detail
- Perform opening and closing procedures
- Unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Who You Are

- 2+ years sales experience in retail, fitness, service or hospitality industries. Supervisory experience is preferred
- Ability to deliver great customer experiences that build loyalty and deliver measurable sales results
- Strong verbal communication skills. You’re invigorated by interaction with customers, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representative
- Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies. Strong problem solving skills
- Excellent written communication skills. You’re organized, and you follow through on next steps
- Flexibility to work a standard retail schedule, including evenings, weekends and holidays
- Proficiency with Apple Products, Google Suite, and Salesforce a plus
- Applicants are a minimum of 18 years of age

Extra Credit

- Fitness industry experience
- Luxury or high-end product experience 

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