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Retention Analytics Manager (REMOTE)

Job title: Retention Analytics Manager (REMOTE)
Contract type: Full-time
Location: Albany
Discipline: Data
Remote: Yes
Reference: 407852
Contact name: Lizzette Khodak

Job description

Our client, a popular DTC wellness brand, is seeking a Retention Analytics and Insights Manager. To qualify, you must have experience with retention data in a subscription-based business.

Retention Analytics Manager Responsibilities:

  • This position will be performing advanced analytics and will design, develop and implement reporting while providing strategic insights to understand and optimize the customer lifecycle journey.
  • This position will also design and measure A/B and multivariate experiments and master exploratory analysis and insight, all in close collaboration with partners across the Data team, Marketing, Finance, and other business groups.
  • Experience with a subscription-based business will be key for this role.
  • Understand, own, and recommend enhancements to lifecycle/retention KPIs.
  • Lead retention curve forecasting exercises and LTV analysis in support of strategic financial decision making.
  • Identify retention marketing and other opportunities within the subscriber lifecycle journey to impact KPIs that move business health.
  • Determine the effectiveness of lifecycle marketing strategies and provide strategic recommendations to optimize messaging and outreach strategies.
  • Design and measure experiments and A/B tests to determine the impact of marketing efforts.
  • Perform statistical analysis including customer segmentation, experimental design, significance testing, and regression modeling to understand customers and their behavior across platforms.
  • Design, build and automate dashboards.

Retention Analytics Manager Qualifications:

  • 5+ years of experience in an analytical role with at least 2 years in a subscription-based business.
  • 3+ years’ work experience using SQL and knowledge of Python/R or other statistical programming languages.
  • Familiarity with data exploration and data visualization tools like Tableau, Looker, Chartio, etc. (Tableau preferred).
  • Understanding of statistics concepts (e.g., hypothesis testing, regression analysis) and experience in applying multivariate statistics to business problems.
  • Experience with defining, implementing and analyzing A/B and multivariate experiments.
  • Strong communication and presentation skills – written, visual, and verbal presentations.
  • Degree in an analytical field such as economics, mathematics, statistics, physics, engineering, or computer science. Advanced degree is a plus.

**Please note that although this role is remote, we strongly prefer that you be based in EST.  We are open to candidates in other time zones if there is a strong match or if they are open to working EST hours**

Expired job
Expired job

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