Job description
NEW SALES MANAGER POSITION OPEN IN LA FOR HIGH END FURNITURE COMPANY!!
Must come from management in luxury retail or high end furniture background.
General Purpose
The Sales Operations Manager is responsible for establishing and managing sales systems and activities to ensure efficiencies and increase effectiveness. Through understanding both the customer experience and the sales team process, leverages technology and other various tools to enhance process improvement, measurement, tracking and analytics relevant to the team. Reports to the General Manager and works collaboratively with cross functional teams and as an effective liaison between sales and other departments.
Primary Functions & Responsibilities
• Drive and maximize sales performance to consistently achieve the overall sales budget objectives for written and finalized while ensuring operational integrity and monitoring monthly profitability
• Demonstrate sales leadership by playing an active role on the showroom floor through customer engagement with our clients, ensuring the highest level of customer service is provided
• Manage and support inventory levels through direct communication with key departments to maximize full price selling, maintaining a high sell-through as well as alignment with new product launches
• Train and communicate current collection knowledge to all design consultants to ensure the team is fully educated on features, benefits and season strategy by partnering with Buying and Visuals for product support
• Communicates daily, weekly, monthly company set KPI’s and identifies strategies to ensure performance standards are met during morning meetings
• Develop and implement action plans in collaboration with the General Manager to enhance sales, and store promotions
• Partner with Marketing Manager to consistently establish relationships and propose local events through continuous networking; to establish and promote high client attendance and strong sales results
• Proactively follow design trends, industry news, and analyze key competitors in the furniture market
• Manage the achievement of company objectives, by utilizing a client strategy to retain and develop high potential clients; promote brand awareness, establish store presence, and capture competitive market share through community outreach and sponsored events
• Lead the team on executing superior customer service and after-sales experience to increase and retain customer loyalty
• Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities
Skills and Knowledge
• 4+ years retail experience. Supervisory experience MUST
• Strong leadership and communication skills both written and verbal
• Ability to maintain a flexible schedule to meet the needs of the organization (including holidays, semi-annual sales, inventory, etc.)
• Passion for driving the customer service experience
• Knowledge of furniture industry a plus
• Demonstrates a positive attitude, honesty and integrity every day
• Dynamic work ethic including effective time management
• Ability to work well both independently and in a collaborative or team setting
• Proficiency in Microsoft Outlook; POS experience required
