Job description
Our client is an iconic retailer offering a wide-array of products spanning from home, entertainment, and clothing. With their high-quality products, diverse selection, and exceptional customer service, it’s never been easier to find everything you need in one convenient location. They are looking to add a Sr. Ops Program Manager to their team on contract over the next 8 months that is likely to extend and possibly become full time.
Key areas of responsibility include:
Portfolio management: You will establish, maintain and continuously improve governance to manage the L&D and TM Portfolio of work. This includes but is not limited to:
- Establish governance for L&D and TM Portfolio: what initiatives are in it, key dates/milestones, progress against success measures, risks/help needed & manage regular reviews with our L&D and TM teams/leaders. This includes raising issues and updates to broader forums as needed.
- Resourcing against the work (evolve current process for L&D and establish new processes as needed for TM)
- Facilitate L&D Practices team meetings, and support the strategy development & delivery of their work (could include PM support as capacity allows)
- Establish standard practices & channels for delivery of our programs across key area (Examples include: device management, translations, HR readiness and HR Direct readiness, and Works Councils)
Project management: You will guide project teams and workstreams to design new processes, leading progress against scope, schedule, and budget and holding teams accountable to commitments and deliverables. This includes:
- Crafting project artifacts (Project Charter, Project Plan, Engagement Plan, Roles and Responsibilities) to ensure they are detailed, and aligned to the overall program.
- Integrating and owning the project timelines by identifying all project internal & external interdependencies.
- Identifying, advancing, and handling project risks and issues; developing mitigation/response plans and prioritizing based on impact by collaborating with project leadership.
- Running the project budget driving overall fiduciary responsibility to plan including forecast, accruals, and ongoing reporting.
- Regularly communicating with partners on project status and help needed.
Partner management and communication: You'll define and drive a broad partner engagement plan (this includes training and communications for partner functions or impacted HR partners). You will also partner with Internal Communications to prepare teammates to participate.
Team leadership: You will demonstrate team leadership and the ability to encourage and empower others.
Reporting & Continuous improvement: You will supervise, maintain and provide current information on the operation’s business scorecard and adoption metrics, and provide recommendations on opportunities for continued improvement.
Who You Will Work With:
Your key partners in this work will be business Program Owners within our client's Talent organization. Over the course of planning and delivery, you will interact with all levels of the organization: senior leaders within HR and partner functions, HR & employee readiness team members, product owners, business analysts, technology architects, business system analysts, technical application leads, outside consultants, vendors, and other key partners inside and outside of HR.
Qualifications
- Bachelor's degree or Master's Degree in Organizational Development, Education, Business, Human Resources, or related field from an accredited college, or a combination of demonstrable experience, education, and training.
- Minimum 5 years of hands-on experience leading projects at all stages of the project lifecycle (from initial prioritization through delivery).
- Experience with portfolio management and establishing governance.
- Experience working with global implementations.
- Solid knowledge of portfolio and project management principles; validated experience developing and running project schedules, scope, budgets, resource plans, issues, risks, and change requests.
- Baseline knowledge and experience with organizational change principles and methodologies.
- Proficient with Outlook, MS Office suite of tools, and project planning tools.
- Highly self-sufficient and able to influence all project participants.
- Excellent communication and group facilitation skills.
- Demonstrable ability to drive the process, both on own initiative and in a team context, and to lead, mentor, inspire.
- Outstanding analytical and problem-solving abilities.
- Comfortable in a highly dynamic and frequently ambiguous environment.
Preferred:
- Experience working in a global HR function preferred
- Experience with business process design/improvement preferred
