Job description
Our client is a wellness brand that delivers products and services designed to elevate health and overall well-being. They believe it should feel good to take care of yourself, and that feeling good can transform your life.
Currently they have two full-concept locations in NYC that include a wellness shop, cafe, and treatments including IV Nutrient Therapy, Infrared Saunas, and Cryotherapy. Founded and funded by seasoned leaders in the wellness industry, the company has become a destination for those looking to refuel and relax.
What We’re Looking For:
We are looking for a Store Manager to lead store operations in driving a profitable and customer-centric environment while supporting product and appointment flow, client relationships, and total business operations. As a key member in driving sales and profitability, you report directly to regional leaders and managers, and collaborate with the total store team.
Store Manager Key Responsibilities:
SALES + PROFITABILITY
- Oversees the total business meets or exceeds the monthly sales plan
-Assess total store business unit using company + individual reporting tools
-Prioritizes and creates action plans to impact sales results on a weekly and monthly basis
-Provides total business and business unit insight related to the customer experience to General Manager
-Partners with the VP, Operations and Retail Director on priority product and allocation needs
OPERATIONS
-Manages and oversee stock-to-sales processes including ordering, receiving, and preparing product for the total business
-Manages business deliveries + shipments
-Maintains efficient inventory controls for the total store, and each independent business unit
-Oversees all facilities issues + needs
-Manages physical integrity including but not limited to visual standards, facilities, and IT
-Manages the total leadership + staff schedule to see all business units are supported and appropriately staffed
-Analyzes sales reports + gathers data in an effort to meet or exceed the total business sales
PEOPLE + DEVELOPMENT
- Facilitates thorough training + onboarding for all new hires, while maintaining training staff so all knowledge is current for said business unit
-Ensures development occurs through all levels of the team
-Delegates and leverages the skill sets and expertise of others
-Promotes a collaborative environment for optimal training and development
-Ensures that coaching and counseling is consistent and timely
-Sets goals for business unit managers + supports weekly meetings
-Takes responsibility for own development + professional growth
-Supports in identifying and training replacement in preparation for career progression
LEADERSHIP
-Possesses strong written and verbal communication skills
-Possesses strong assessment and decision-making skills
-Upholds all company policies and procedures, leading by example for their team
-Is a smart creative + entrepreneur, taking smart risks with measurable results
-Provides global business insight related to the customer experience + total store operations
-Builds and maintains collaborative + productive partnerships to best support the global business
-Resolves customer complaints and follows up for all unusual events, circumstances, etc.
-Anticipate, identify and ensures all client needs are being met to promote and maintain the highest level of guest service to all clients
-Acts as a liaison between HQ and the total store team by filtering communication of total business operations, HR, processes and customer initiatives
Store Manager Qualifications:
-Bachelor’s Degree preferred
-Preferably 2-3 years of store management or comparable experience
-Connection to a wellness driven mission
-Ability to thrive in a fast-paced, rapidly evolving environment
-Possesses strong assessment and decision-making skills
-Ability to lift up to stand for long periods of time and lift up to 30 pounds