Job description
Store Manager Overview:Our client is currently seeking an experienced and passionate Store Manager to lead the team based in the New York Flagship boutique!
Store Manager Roles and Responsibilities:
The Store Manager is responsible for overall management of the concession, staff, merchandise and customer service. They will also be responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.
Organization:
Maintain a clear and effective store organization (by support functions and product categories)
Communicate on all organizational changes within the store
Recruitment and Induction:
Participate in the recruiting process of staff with Human Resources and Regional Manager
Provide new staff members with a systematic induction and organize follow-up with knowledge reviews
Staff Development and Retention:
Play a key role in team motivation by establishing a real team spirit and teamwork environment
Monthly review of staff on One-to-One basis
Evaluate individual staff performance through PCR process
Retain staff by identifying and developing growth potential of individual staff members
Customer Service:
Assist sales associates with various customer service issues
Coach and develop the team in order to maintain the highest degree of customer service
Operations:
Provide monthly qualitative and quantitative business reports
Maintain positive relationship with members of corporate office, regional office and other stores
Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales plan
Maintain stock levels and merchandise assortment. Once financial goals are agreed upon with the general manager, each store manager must maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as well
Cycle/Physical inventory requirements must be met
Store Appearance:
Adhere to Grooming and Styling standards, lead by example and enforce the standards within the entire team
Monitor the general appearance of the store: cleanliness, store maintenance, organization of sales area and back-of-house
Administration:
Ensure that key documents are kept in store
Create staff work schedules and ensure appropriate store coverage
Manage planning of paid holidays, absences and report accordingly
Sales:
Continuously motivate sales staff and ensure principles of customer service are followed
Drive sales to meet or exceed sales budgets
Identify opportunities to and assist sales associates in fortifying client relationships through clienteling
Follow on a day to day basis the sales performance of the store
Set individual monthly objectives for each member of the team
Follow up on the sales performance of the sales associates
Product Category Management:
Understand and explain store performance by category
Keep all product support tools well organized and ensure all team members have access to the information
Store Visuals:
Maintain merchandising standards in partnership with the Visual Merchandiser
Human Resources:
Supervise store personnel and enforce company policies
Ensure timely submission of timesheets utilizing Kronos, verification of employee hours, etc.
Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when needed
Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris office
Coach and develop employees in all areas of performance
EXPERIENCE
8+ years retail experience
4+ years managerial experience in a retail setting
Proven service orientation and customer focus skills
Able to develop, mentor and coach a team of seasoned sales professionals
Proficient in all Microsoft Office programs
Understanding of POS systems/operations
Must be able to work retail schedule including nights, weekends, and holidays
Expired job
