Job description
Our client is looking for a passionate and dedicated Store Manager and Assistant Store Manager to join them in shaping the experience in their first-ever West Coast store, located in Hayes Valley, San Francisco. You’ll love this role if you’re as obsessed as they are with making people’s homes a happy, comfortable place and helping lead a team that provides above and beyond customer experiences. This is their third physical location, and first time going bi-coastal, so you’ll be an integral part of shaping the retail strategy going forward.
What you’ll do:
- Be a true business owner, bringing ideas to the table that will translate ecommerce initiatives flawlessly, drive sales, and provide above and beyond store experiences; keep tabs on inventory levels, sales trends, and promotion performance
- Train and coach the team on our products, textile and interior design knowledge, and our customer experience philosophy; motivate and develop our team and handle any challenges that come your way
- Implement and maintain store processes (scheduling, opening, closing, inventory, customer communications, etc.) that will scale well - always look for ways to work smarter, not harder
- Help guide the visual presentation of the store, ensuring that we're presenting and styling our product in a way that is inspiring and brand-aligned; oversee visual changes as we launch new products and brand stories
- Participate in the development and flawless execution of in-store events and activations
- Act as liaison between our customers, store employees and HQ, sharing customer feedback and new ideas for our brand
Requirements:
- 3+ years of keyholder or management experience in retail store environments (including recruiting, training, coaching)
- Prior experience working in (or managing) the front and back of house - strong mix of customer-facing and operational capabilities
- Someone who is friendly, positive, and truly passionate about the brand and story
- Knowledge and/or passion for interior design and helping customers style their homes
- Ability to work a flexible schedule, including evenings, holidays and weekend shifts
Expired job
