Job description
The Store Manager is responsible for all aspects of store operations, visual merchandising, and customer service. A strong leader with ability to drive sales through excellent customer service skills, strong visual presentation, and have a full understanding of the business considering the client's positioning within luxury segment. Also assisting with recruit, hire, train and develop all store staff to ensure long-term business growth in accordance with company philosophy and established policies and procedures.
Essential Duties and Responsibilities
Sales Generation:
- Meet store sales goals
- Track, monitoring, and communicate business results to both store team and corporate partners
- Ensure an elevated level of sales and service is practiced by all associates; lead by example
- Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
- Ensure all sales related policies and procedures are maintained
- Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
- Maintain a keen interest in the fashion industry and market trends
Customer Service:
- Ensure all associates provide the highest level of customer service
- Provide feedback and direction for all clienting efforts of store team.
- Build and maintain repeat clientele by assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively
- Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
Operations:
- Manage store processes for areas of risk management, physical security, store cash controls, and inventory management
- Schedule staff training in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions
- Manage and direct Annual Inventory and Cycle Counts
- Understand, train and execute cash control procedures including: bank deposits, safe funds, petty cash
Merchandising/Visual:
- Direct the implementation and maintenance of all merchandising/ visual directives
- Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
- Ensure deliveries are properly processed in a timely manner
- Identify and communicate product concerns in a timely manner to corporate partners
- Communicate inventory needs to support the business goal to corporate partners
Human Resources:
- Direct the recruitment, hiring, training and development of staff
- Ensure the integrity of payroll and the payroll process
- Continually evaluate the performance of each associate, supervisor, and manager and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
- Support and provide follow-up for all training programs, seminars etc.
- Ensure Presentation & Wardrobe standards are professional, reflective of the brand image and adhered to at all times
Qualifications and Requirements
Educational/Training Requirement:
- Bachelor’s degree in related field preferred
Experience
- Minimum 7 years retail experience with at least 3 years of retail management within luxury segment
- Experience working with international brands is a plus
Knowledge, Skills and Abilities:
- Extremely strong communication skills (verbal and written)
- Ability to meaningfully interact with HQ points of contact
- Ability to multi-task in a dynamic, ever changing environment
- Keen sense of current fashion trends and fashion sensibility within luxury segment
Americans with Disabilities Act (ADA):
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of this position.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the Company’s discretion at any time.
