Systems Analyst

Job title: Systems Analyst
Contract type: Full-time
Location: San Francisco
Discipline: Retail
Remote: No
Reference: 413451
Contact name: Michelle Choi
Job Published: January 01, 1970

Job description


As a systems analyst, you will be the liaison between the operations team and the technology team of software engineers and quality analysts. You will implement, enhance, and maintain the order management system and ancillary systems integrated with the OMS. You will gather business requirements, create technical design documents and work with software engineers to develop the solution. We are looking for someone who has OMS systems experience and understands functional aspects of order management, order fulfillment and order shipment. This position is part of the Enterprise Technology team and reports to the lead/manager of systems analysis. This is a full-time, hybrid in-office position located in Boise, ID, which will require you to work three days in-office when we can safely return.


What you’ll do:

• Design, develop, deploy, and maintain innovative solutions using order management systems and its integrations with warehouse management system (WMS), transportation management system (TMS) and related external systems/partners

• Understand business opportunity, facilitate requirements gathering workshops and one-on-one interviews

• Elicit, analyze, and document business requirements

• Design solutions that comply with technology architecture guidelines and prepare technical design documents

• Oversee the solution development and ensure that the solution adheres to specifications and addresses business needs

• Perform integration tests and coordinate user acceptance testing

• Coordinate the implementation of the new solution, change management and end user training

• Build process flow diagrams and document the operational steps of the system

• Research new system functionality to improve operational efficiency

• Implement new systems functionality and standardize business processes

• Work with 3PL warehouses for integrations between their systems and order management system

• Act as a technology subject matter expert and first point of contact for the operations team

• Research issues/tickets reported by operations team and provide timely resolution

• Participate in sprint planning process and prepare estimates


What you bring to the table:

• Bachelor's degree in Management Information Systems (MIS), Computer Science or related field

• 5+ years of systems analyst/business analyst experience in order management or supply chain management

• Experience of IBM Sterling Order Management System is highly desired but not mandatory

• Knowledge of IBM Sterling Implementation Framework is desired but not mandatory

• Experience of one of the leading order management systems like IBM, Manhattan, Oracle, Magento, NetSuite etc. is mandatory

• Knowledge of other supply chain technologies like Warehouse Management System (WMS), Transportation Management System (TMS) and Enterprise Resource Planning Systems (ERP), EDI is an added advantage

• Working knowledge of retail distribution center operations/processes, including receiving, picking/packing, cycle counts, inventory accuracy, and distribution center applications

• Experience in leading cross functional teams for requirements gathering, problem solving, design sessions

• Strong experience of eliciting requirements and technical design documentation

• Excellent analytical skills with experience of using data to answer questions and solve problems

• Experience with agile methodology and tools like JIRA, Confluence etc.

• Communicate effectively with business and technical team members from entry level to executive level

• Ability to think outside-the-box and provide creative solutions

• Self-motivation and a strong sense of ownership, accountability, and focus

• Advanced level knowledge of MS Office (Word, Excel, Visio, and Power Point)


Expired job